Most people arrive through one of two doors. Some come in an emergency, in acute withdrawal or after an overdose, and start with emergency detoxification. Others come with their family after months of trying to stop at home, and begin with an assessment before moving into a planned withdrawal programme.

Detox clears the substance from the body, but on its own it rarely holds. What follows matters more: a structured residential rehabilitation programme of 30, 60 or 90 days, built around psychotherapy rather than medication. Where depression, anxiety, bipolar disorder or schizophrenia sits underneath the addiction, our psychiatric team treats both together — leaving one untreated is among the most common reasons people relapse.

Addiction is rarely contained to one person, so family counselling runs in parallel, and home visits and follow-ups continue after discharge. If you are not sure which of these applies, call 0333-5556427 — the line is open 24 hours and the first conversation costs nothing.