This page sets out what patients and families can expect from Islamic Medical Centre. It is a working draft and must be checked against the centre's actual policies before it is treated as a statement of commitment.
Dignity and respect
Every patient is entitled to be treated with dignity regardless of the substance involved, the length of dependence, or how many previous attempts at recovery there have been. Addiction is treated as a medical condition, not as a moral failing.
Information and consent
Patients are entitled to an explanation of their condition, the proposed treatment, what it involves and what the alternatives are, in language they understand, before consenting to it.
[TO CONFIRM] Describe the centre's actual consent process, including how consent is handled where a patient is admitted at a family's request or lacks capacity at the point of admission. This is legally significant and must reflect real practice.
Confidentiality
Patient information is confidential and is not disclosed outside the treating team without consent, other than where the law requires it or where there is a serious and immediate risk to life.
Raising a concern
[TO CONFIRM] State how a patient or family member raises a concern or makes a complaint, who receives it, the timescale for a response, and any external body they may escalate to.