This policy explains what information Islamic Medical Centre collects through this website, how it is used and how it is protected. It covers the website only; information collected in the course of clinical care is handled under patient confidentiality.
Information collected
When an enquiry form is submitted, the details entered in it are collected — typically name, contact details and the description of the situation provided. This information is used to respond to the enquiry and is not used for any other purpose.
Where website analytics are enabled, aggregate usage data such as pages viewed and approximate location may be collected. This data is statistical and is not used to identify individuals.
How information is used
Enquiry details are used to respond, to arrange assessment or admission where requested, and to maintain a record of the contact. They are not sold, rented or shared with third parties for marketing.
Confidentiality
Information indicating that a person may be seeking treatment for addiction or a mental health condition is treated as sensitive. It is shared only with staff who need it in order to respond, and is not disclosed to family members or third parties without consent, other than where the law requires disclosure or where there is a serious and immediate risk to life.
Retention and your rights
[TO CONFIRM] State how long website enquiry records are kept and who to contact to request access, correction or deletion of personal information.
To ask what information is held about you, or to request its correction or deletion, contact the centre using the details on the contact page.